STORE - FREQUENTLY ASKED QUESTIONS
To help you better understand the subscription process, and to allay any fears you have about purchasing magazines or merchandise online, we've provided answers below to some common questions:
» What is a subscription?
A subscription is a service we provide which sends you the latest issues of your favourite Lovatts magazines before they appear on the shelves. You just choose which package/s suit you and then we’ll deliver them to your door - post free!
» Why should I subscribe?
- You save money! Discounts apply to all subscriptions. Save the most money by subscribing here on our website (see how much you can save by clicking here);
- Free postage and handling;
- You receive the magazines before they are available for sale;
- You are guaranteed to receive every issue over the period of time that your subscription is valid – no more missing out in the shops.
» Is it safe to subscribe online?
Yes. Lovatts provides you with full 128-bit SSL browser encryption. This means that your credit card information is fully secured at all times. However, if you still feel unsure about using your credit card online, please click here to access printable subscription forms for all titles for return by mail or fax.
Alternatively, if you're proposing to use PayPal to purchase a Lovatts subscription, you'll receive even more protection with the benefit of additional security measures employed by PayPal. »Read more
Still not convinced?
Click here to download and print a mail order form for return by post or fax.
» Why do I save money by subscribing online? How much do I save?
» What back issues can I purchase?
Lovatts has a healthy supply of back issues of popular titles available here on our website at reduced prices - click here. Alternatively, you can also browse a broader range of back issue titles on our new Lovatts ebay store - click here. And finally, if you're reluctant to use the internet, or can't find what you're after, please contact us with your request and we’ll see what we have in stock. Prices are generally 20% off RRP plus postage and handling.
» How can I pay for my subscription?

We accept:
- Visa & Mastercard credit card payments (online or via a print form);
- Cheque or money order (print orders only);
- PayPal Express Checkout
- We are currently setting up our system to accept direct debit payments and are hoping to have it ready to go towards the middle of 2009.
Click here to proceed to our store's home page to commence shopping, or, if you're reluctant to shop online, click here to download and print a mail order form for return by post or fax.
» How will Lovatts know which issue to send first?
As a general rule, we would always start each new subscription with the next magazine to go on sale as you may have already purchased the current issue – unless of course you specifically request otherwise.
» Where are the magazines sent from?
All subscribers’ magazines are sent hot off the press from our 100% Australian printer – McPherson’s Printing Group – in Melbourne. Lovatts take responsibility for any problems so please contact us directly.
» What happens if my magazines don’t turn up when they’re meant to?
Very rarely your magazine may go missing in the post on its way to you. If you think this may have happened, please don’t hesitate to give our subscriptions department a call on our free call number (Australia: 1800 254 199, New Zealand: 0800 254 177 ) or email us and we’ll fix the problem immediately.
» What if I want to cancel my subscription?
Please call Shelley on 1800 254 199 (NZ subscribers, call 0800 254 177) or complete our subscriptions enquiry form to find out if there is any amount to be refunded. Refunds are made via either cheque or credit card reimbursement.
» When will I receive my FREE Subscriber Pen?
Pens are despatched to subscribers in bulk mail outs at regular (usually quarterly) intervals. Dates may vary. Magazines are forwarded separately, so the despatch of your pen is unlikely to correspond with receipt of your first issue.
» How will I know if I’m a winner in the BI-MONTHLY SUBSCRIBER DRAW? TERMS & CONDITIONS
Winners will be notified by mail, published in alternating issues of BIG magazine and will appear here on our website. »Click to view recent winners
Bi-monthly Subscriber Draw - Conditions of Entry
This is an ongoing bi-monthly prize draw. 5 winners will have their subscription cost covered up to the value of $150. Authorised under permit numbers NSW: LTPM/09/00736 and ACT: TP 09/04488. Full terms and conditions available by contacting Lovatts Publications, PO Box 999, Gosford NSW 2250. For any queries call toll free 1800 254 199 (Aus) or 0800 254 177 (NZ).